Privacy Policy for HeatNovoEnergy

Effective Date: February 7, 2025

At HeatNovoEnergy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or engage with us in other ways. By accessing or using our website, HeatNovoEnergy, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide you with the best possible service. This includes:

  • Personal Information: When you make a purchase or interact with us, we may collect your name, email address, phone number, shipping address, and payment information.
  • Non-Personal Information: We also gather information about your device, browser type, IP address, and usage data to improve the website experience.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process transactions and provide you with products and services.
  • To communicate with you regarding your orders, promotions, or inquiries.
  • To improve the functionality of our website and enhance user experience.
  • To comply with legal requirements or enforce our website’s policies.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may use third-party vendors to help us operate our business and deliver services, such as payment processors, email platforms, and shipping companies. These vendors have access to your personal information only to the extent necessary to perform their services for us.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

To enhance your experience on our website, we use cookies and other tracking technologies. Cookies are small data files stored on your device that help us remember your preferences and provide personalized content.

  • Necessary Cookies: Essential for website functionality, such as remembering your shopping cart or user session.
  • Analytical Cookies: These help us analyze website traffic and user behavior to improve our services.
  • Advertising Cookies: We may use cookies to personalize ads and measure their effectiveness in line with Google AdSense guidelines.

By using our website, you consent to the use of cookies. You can disable cookies through your browser settings, but doing so may limit your ability to use certain features of our site.

5. Data Security

We implement a variety of security measures to protect your personal information, including encryption and secure servers. However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: If any of your personal information is incorrect or outdated, you can request it to be updated.
  • Deletion: You can request the deletion of your personal data, except where retention is required by law.
  • Opt-out: You may opt-out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email we send.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of every site you visit.

9. Google AdSense and Third-Party Advertising

We use Google AdSense to serve personalized ads to visitors of our website. Google uses cookies to display relevant ads based on your browsing history. To learn more about how Google uses your information for ads, visit Google’s Privacy & Terms page.

You can opt out of personalized ads by visiting Google’s Ad Settings.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

Thank you for trusting HeatNovoEnergy with your personal information. We value your privacy and are committed to safeguarding it.