Sales Policy for HeatNovoEnergy

Effective Date: February 7, 2025

At HeatNovoEnergy, we are committed to providing high-quality heating solutions while ensuring that our sales process is transparent, fair, and convenient for all customers. Our Sales Policy outlines the terms and conditions that govern the sale of products on our website. By purchasing from HeatNovoEnergy, you agree to the terms set forth in this policy.

1. Product Availability

All products displayed on our website are subject to availability. While we strive to keep our inventory up to date, there may be occasions when an item is out of stock or discontinued. In such cases, we will notify you promptly, and you will have the option to:

  • Wait for the product to be restocked.
  • Choose a similar item.
  • Cancel your order for a full refund.

2. Pricing and Payment

  • Pricing: All prices are listed in USD and are subject to change without notice. We make every effort to ensure that the prices on our website are accurate, but there may be occasional errors. If an error is discovered in the price of an item you have purchased, we will contact you to notify you of the mistake and offer you the option to either confirm your order at the corrected price or cancel it for a full refund.

  • Payment Methods: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure payment gateways. All transactions are processed securely through our trusted payment partners.

  • Sales Tax: Sales tax will be added to your order based on the applicable rates in your location. The final total, including tax, will be displayed before you confirm your purchase.

3. Order Confirmation and Shipping

  • Order Confirmation: After placing an order on HeatNovoEnergy, you will receive an email confirmation with details about your purchase. This email confirms that we have received your order but does not constitute acceptance of the order. We reserve the right to reject any order due to certain factors such as payment issues, pricing errors, or product availability.

  • Shipping: We offer reliable shipping services to deliver your products in a timely manner. Shipping costs are calculated at checkout based on the delivery address. Orders are typically processed within 1-2 business days, and delivery times vary based on location and shipping method chosen.

  • Tracking: Once your order has been shipped, we will send you a tracking number to monitor the status of your delivery.

4. Customer Account

To make the shopping experience smoother, we recommend creating a customer account on our website. An account allows you to:

  • Track the status of your orders.
  • Save shipping information for quicker checkouts.
  • Receive updates on promotions, new products, and special offers.

Your personal information is secure with us and will not be shared without your consent, as outlined in our Privacy Policy.

5. International Orders

At this time, we only accept orders for delivery within the United States. If you are located outside the U.S. and are interested in purchasing from HeatNovoEnergy, please contact our customer service team for more information about international shipping options.

6. Order Cancellations

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us as soon as possible at support@heatnovoenergy.com. If your order has already been processed or shipped, we may not be able to cancel it, but you can return the item under our Refund and Return Policy.

7. Product Warranty

All products sold by HeatNovoEnergy come with a manufacturer’s warranty (if applicable). Warranty details are included with the product packaging or available upon request. In the case of a product defect, please contact our customer service team for assistance with warranty claims.

8. Sales Promotions

  • Discounts and Offers: From time to time, we may offer promotions, discounts, or special offers. These promotions may have specific terms and conditions, including expiration dates and exclusions. The applicable discounts will be applied at checkout.

  • Coupons: If you have a valid coupon or promotional code, please enter it at checkout to receive your discount. Only one discount or coupon code can be applied per order.

9. Compliance with Google AdSense Guidelines

We are fully committed to compliance with Google AdSense’s advertising and content guidelines. Our website is structured to be transparent, ethical, and user-friendly, ensuring that all sales and promotional activities are clearly communicated to our customers.

10. Changes to the Sales Policy

We may update this Sales Policy from time to time. When we make changes, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy, or if you need assistance with your order, feel free to reach out to us:

We appreciate your business and are committed to providing you with excellent products and service. Thank you for choosing HeatNovoEnergy!