Refund and Return Policy for HeatNovoEnergy

Effective Date: February 7, 2025

At HeatNovoEnergy, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund policy. Please read the following terms to understand how we handle returns and refunds.

1. Returns

We accept returns for products that meet the following conditions:

  • Time Frame: You can return your items within 30 days from the date of purchase. After this period, we are unable to accept returns.
  • Condition of Items: Returned products must be in new, unused condition, and in their original packaging, including any accessories, manuals, or free gifts received with the product.
  • Non-Returnable Items: Certain items, such as customized or personalized products, cannot be returned unless defective or damaged.

2. Refunds

Once we receive your returned product, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original method of payment. If you used a credit card, the refund will be credited to the same card.
  • Processing Time: Refunds typically take 7-10 business days to process once the returned item is received. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
  • Shipping Fees: Shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or was shipped in error.

3. Damaged or Defective Products

If you receive a damaged or defective product, we offer a full refund or exchange. To qualify, you must notify us within 7 days of receiving the product. Please contact our customer service team with your order details and a description of the issue. We will guide you through the return process and provide a prepaid shipping label for the return.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. Exchanges are processed based on product availability and our return policy guidelines.

5. How to Return an Item

To initiate a return, please follow these steps:

  • Contact us at support@heatnovoenergy.com or call (660) 442-4096 to request a Return Authorization (RA) number.
  • Carefully package the item and include your RA number, order number, and contact information.
  • Ship the item to the following address:
    HeatNovoEnergy Returns
    34851 Holt 285, Oregon, Missouri (MO), 64473
    Please ensure you use a trackable shipping method, as we are not responsible for lost or damaged return shipments.

6. Customer Responsibilities

  • Ensure that the product is properly packed to avoid any damage during return shipping.
  • Include the original proof of purchase (receipt or order number) with the returned item.
  • Cover any shipping costs associated with returning the product, unless the item is defective or we made an error in fulfilling your order.

7. Special Promotions and Clearance Items

Products purchased as part of a sale or clearance event are final sale and not eligible for return or refund, unless they are defective or damaged upon arrival.

8. Contact Us

If you have any questions regarding our return and refund policy or need assistance with a return, feel free to contact our customer service team:

We value your satisfaction and are committed to resolving any issues quickly and efficiently. Thank you for choosing HeatNovoEnergy.